How To Deactivate, Close Or Delete Your Fcmb Mobile App And Internet Banking Account
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How To Deactivate, Close Or Delete Your Fcmb Mobile App And Internet Banking Account
FCMB (First City Monument Bank) is a financial institution in Nigeria that offers internet banking services through its mobile app. The FCMB mobile app provides customers with a convenient and secure way to access their accounts, perform transactions, and manage their finances on the go.
Features of FCMB Mobile App Internet Banking
The FCMB mobile app internet banking offers a range of features designed to enhance the banking experience for its users. Some of the key features include:
Account Management: Customers can view their account balances, transaction history, and account details directly from the mobile app.
Fund Transfers: The app allows users to transfer funds between their own accounts, to other FCMB accounts, and to accounts in other banks using the NEFT, NIP, or RTGS platforms.
Bill Payments: Users can conveniently pay bills for utilities, cable TV, airtime top-up, and other services directly from the app.
Airtime Purchase: The app enables customers to recharge their mobile phones and those of their loved ones with airtime from various network providers.
Card Management: Customers can manage their debit cards, including activating new cards, blocking lost or stolen cards, and setting card transaction limits.
Account Statement Requests: Users can request for their account statements and have them delivered to their email addresses.
Account Security: The app incorporates security features such as biometric authentication (fingerprint/face ID) and transaction PIN to ensure the safety of users’ financial information.
How to Use FCMB Mobile App Internet Banking
To access the FCMB mobile app internet banking services, customers need to follow these steps:
- Download the FCMB mobile app from the Google Play Store or Apple App Store.
- Install the app on their mobile device and register for internet banking using their account details.
- Upon successful registration, users can log in to the app using their chosen credentials (username and password) or biometric authentication.
- Once logged in, customers can explore the various features and functionalities offered by the app to manage their accounts and conduct transactions seamlessly.
How To Deactivate, Close Or Delete Your Fcmb Mobile App And Internet Banking Account
Deactivating, closing, or deleting your First City Monument Bank (FCMB) mobile app and internet banking account can be done through two primary methods: visiting the bank branch or sending an email to the customer service team. This guide will provide detailed instructions on both methods.
Method 1: Visiting the Bank Branch
Locate the nearest FCMB branch: To find the nearest FCMB branch, visit the bank’s official website. Click on the “Locations” tab and enter your location or postal code to find the closest branch.
Visit the branch: Dress appropriately and carry a valid form of identification, such as your international passport, driver’s license, or national ID card.
Speak with a customer service representative: Approach the customer service desk and inform the representative that you wish to deactivate, close, or delete your FCMB mobile app and internet banking account.
Explain your decision and reasons: Clearly state your reasons for wanting to deactivate, close, or delete your account. The bank may ask for additional information or documentation to process your request.
Wait for account closure: The bank will process your request and close your account within a reasonable time frame, usually less than 48 hours.
Method 2: Sending an Email to Customer Service
Compose an email: Open your email client or webmail and create a new email.
Address the email: Address the email to “customerservice@fcmb.com”.
Include your personal details: In the email, provide your full name, account number, and other relevant personal details to help the bank identify your account.
State your decision and reasons: Clearly explain your decision to deactivate, close, or delete your FCMB mobile app and internet banking account and provide your reasons for doing so.
Send the email: Once you have drafted the email, send it to the customer service team at FCMB.
Wait for account closure: The bank will process your request and close your account within a reasonable time frame, usually less than 48 hours.
FAQs On How To Deactivate, Close Or Delete Your FCMB Mobile App And Internet Banking Account
Here are some helpful frequently asked questions on how to deactivate, close or delete your Fcmb Mobile App And Internet Banking Account with answers:
How do I block my FCMB account if my phone is stolen?
If your phone is stolen, it is essential to block your First City Monument Bank (FCMB) account to prevent unauthorized access and transactions. To do this, follow these steps:
Contact FCMB customer care: Immediately report your stolen phone to the FCMB customer care by calling their helpline at 07003290000 or 23412790000.
Request a block: Inform the customer care representative that your phone has been stolen and request them to block your account to prevent any unauthorized transactions.
Verify your identity: The customer care representative may ask for your account details and personal information to verify your identity and ensure that you are the account holder.
Wait for confirmation: Once your account has been blocked, the customer care representative will inform you, and you can rest assured that your account is safe from unauthorized access.
How do I reactivate my FCMB account online?
To reactivate your FCMB account online, follow these steps:
Visit the FCMB website: Go to the FCMB website at www.fcmb.com.
Log in: Use your username and password to log in to your internet banking account.
Contact customer care: If you cannot log in, contact FCMB customer care at 07003290000 or 23412790000 to request a temporary password or to reset your account credentials.
Verify your account: Once logged in, verify your account details to ensure that your account has been reactivated.
Check your account balance: Confirm that your account balance has been updated, and all previous transactions have been reversed.
How do I freeze my FCMB account?
To freeze your FCMB account using the self-service option, follow these steps:
Dial *329#: Using your mobile phone, dial *329# to access the FCMB self-service menu.
Select the option: From the menu, choose the option to freeze your account.
Verify your details: The system will prompt you to enter your account details, such as your account number or sort code, to verify your identity.
Confirm your request: Once your details have been verified, you will be asked to confirm your request to freeze your account.
Wait for confirmation: After confirming your request, you will receive a confirmation message, and your account will be frozen.
Can I deactivate my ATM card online?
Yes, you can deactivate your ATM card online through the FCMB internet banking platform.
Visit the FCMB website: Go to the FCMB website at www.fcmb.com.
Log in: Use your username and password to log in to your internet banking account.
Go to the ATM card management section: Once logged in, locate the ATM card management section and click on it.
Select your ATM card: Choose the ATM card you want to deactivate from the list of cards displayed.
Deactivate your card: Click on the option to deactivate your ATM card, and a confirmation message will be displayed, indicating that your card has been successfully deactivated.
