Carbon Customer Care Number, WhatsApp Contact and Office Address

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Carbon Customer Care Number, WhatsApp Contact and Office Address

Have you ever felt bogged down by complicated loan processes? Here is a Carbon loan app, it’s a hassle-free gateway to borrowing money online in Nigeria. 

One thing that gives you a reason not to pannick which may in turn hinders you from borrowing money from the app is because it’s a licensed company by the central bank of Nigeria.

Whether you want to make enquiry on borrowing money from carbon up to a million naira or want to make inquiry on other services, this article is for you.

In this article is a detailed guide on Carbon Customer Care Number, Whatsapp Contact and Office Address. By using any of these contact options, you should have answers to all your disturbing questions or inquiries.

Now let’s see everything the article entails.

Carbon Customer Care Number, Whatsapp Contact and Office Address


Carbon Customer Care Number, WhatsApp Contact and Office Address
Carbon Customer Care Number, WhatsApp Contact and Office Address

Carbon Customer Care WhatsApp Number 

To engage with Carbon’s customer care via WhatsApp, you can use one of these (+2 341 460 9945, +2 341 631 1215). 

When in need of assistance or guidance, simply send a message to any of the provided Carbon customer care WhatsApp contacts, and a friendly team member will swiftly be at your service.

No matter the time or day, Carbon’s customer care team operates 24/7, ensuring prompt and efficient assistance whenever you require it. Feel free to reach out; their commitment is to make your borrowing experience as seamless as possible.

But what if you encounter inquiries about your Carbon account? Fear not! 

These customer care stand ready to help you go through any challenges or questions you may have.

The convenience of reaching out through WhatsApp ensures a communication experience without hitches.

Carbon Customer Care Phone Number

Just in case the Carbon customer care WhatsApp number is unavailable, fear not, as you can still reach them through a phone call. 

Read: How to Sell Or Convert Airtime To Cash On Palmpay Recharge 2Cash

A call may be the key to unlocking solutions to any problem you might encounter with Carbon.

Dial the Carbon customer care number in Ghana (+233240108580) on your phone, and rest assured that their support team will respond promptly.

Note that this is their Ghanaian number and currently there has been no contact number for other countries e.g Nigeria, Kenya.

Carbon Customer Care Email Address 

You can reach out to Carbon loan customer care by sending an email to

This is the official email address for customer support, where you can inquire about loan products, application processes, repayment options, or any other queries related to your Carbon loan. 

The customer care team will be happy to assist with any concerns or issues you may have, and they strive to provide timely and helpful responses to ensure a positive customer experience.

Feel free to contact them for any assistance you may need regarding your Carbon loan.

Carbon Office Address

For those who prefer resolving matters in person, visiting the physical office is a viable option. 

While it might pose challenges for those not residing near the office, it remains a great way to address issues directly. 

The office is conveniently located in Lagos at “Plot 642C, Akin Adesola Street, Victoria Island.”

FAQs On Carbon Customer Care Number, WhatsApp Contact And Office Address

Here are some helpful frequently asked questions on Carbon Customer Care Number, Whatsapp Contact and Office Address with their respective answers:

Is Carbon a legit loan app?

Yes, Carbon is a legitimate loan app. It is a well-established financial platform that provides users with a reliable and secure way to borrow money.

Is Carbon loan app approved by CBN?

Yes, Carbon is licensed and approved by the Central Bank of Nigeria (CBN). It operates within the regulatory framework set by the CBN, ensuring compliance and trustworthiness.

How do I borrow from Carbon?

To borrow from Carbon, you can follow these simple steps:

  • Download the Carbon app from the app store.
  • Sign up and complete the registration process.
  • Provide the necessary information and documents.
  • Choose your desired loan amount and duration.
  • Submit your loan application.

Does Carbon loan ask for BVN?

Yes, Carbon may request your Bank Verification Number (BVN) during the loan application process. Providing accurate information, including your BVN, helps in the verification and approval of your loan.

How long does it take Carbon to approve a loan?

Carbon typically processes loan applications swiftly. 

In many cases, approvals are granted within minutes, providing borrowers with quick access to the funds they need.

What happens if you don’t pay the Carbon loan?

Failing to repay a Carbon loan on time may result in additional charges and fees. Continuous non-payment can have a negative impact on your credit score, making it important to communicate with Carbon’s customer care if you encounter difficulties in repayment.

Who owns the Carbon loan app?

Carbon, formerly known as Paylater, is owned by One Finance and Investments Limited. It was founded by Chijioke and Ngozi Dozie, siblings with a vision to make financial services more accessible.

What is the Carbon interest rate?

Below is an example on breakdown of carbon loan interest rate: If you take out a loan of N50,000 for 3 months with Carbon, they will charge you 2% interest per month. 

The Annual Percentage Rate (APR) is 24.3%, which means that after 90 days, you will need to repay a total of N53,000.

How does Carbon loan work?

Carbon loan, also known as Carbon (Paylater), is a digital financial platform that offers instant loans to individuals and small businesses. 

To apply for a loan, you can download the Carbon app, register, and submit the required documentation. 

The platform uses advanced algorithms to assess your creditworthiness and determine the loan amount you qualify for. Once approved, the funds are disbursed directly to your bank account. 

Is Carbon under CBN? 

Yes, Carbon is under the regulatory oversight of the Central Bank of Nigeria (CBN) as a licensed financial institution. 

This means that Carbon operates in compliance with CBN regulations and standards, ensuring that its financial products and services adhere to the regulatory requirements set forth by the central bank.

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